About the AI assistant on this website
How Elli works
- Elli is an AI assistant, not a person, and says so first.
- It answers only from the services and prices published on this site and doesn't offer discounts.
- For questions it can't answer, it asks for your consent, name and email and passes the enquiry on. You get a personal reply by email within one business day.
- Please don't type card numbers or other sensitive data into the chat.
It is an AI, not a person. Elli, the Elivance AI Assistant, is an AI system that runs the chat on this website. Its first line in the chat says so before you type: "Hi, I'm Elli, an AI assistant - not a person." If you ask, it says so again. Each of its messages carries an AI label and is also marked as AI-generated in the page code.
What it does
- Answers questions about our services, list prices, our VAT rule and how the work goes, using only the information published on this website and our price list.
- Replies in the language you write in. Calls are in English or Finnish.
- Asks a few questions to understand your business and task, so that a call is useful.
- Helps you pick a time for a free 30-minute intro call, points you to the paid consultation if you want a written plan, or takes your enquiry.
What it does not do
- It does not give discounts, custom prices or promises outside the price list.
- It does not make decisions about you. Nothing it says creates a contract. A contract with us is formed only when you pay a quote invoice or pay for a consultation.
- It does not give legal, tax or contract advice, and it does not promise results. Beyond our VAT rule, tax questions get a personal reply.
- It does not say how long a setup takes; that comes in the written quote.
When a person takes over
If your question is not covered by our published information, if you ask about a custom price or discount, if you ask for a person, or if you have a complaint, the assistant passes your question to Lidia Sorokina. It may prepare a draft reply; Lidia reads it, decides and sends the reply by email herself. You get a personal reply by email within one business day. For that, a short contact form opens under the chat: type your name and email there (phone and company are optional) and tick its box ("Save my contact details and this chat so Lidia can reply to me", not ticked in advance). The form goes straight to us, not to the AI. Without an email nobody can reply to you. You can always skip the chat and write to lidia@elivance.eu.
It can be wrong
AI answers can contain mistakes. Prices on our website and our written quote are what count. If something in the chat looks wrong, tell us.
Acceptable use
The assistant answers questions about our services only. It does not reply to insults, sexual content or threats. After a threat, or after repeated harassment, the chat ends and new chats from the same network address are paused for 24 hours. Such a chat is kept for 12 months as evidence and may be passed to the police if it contains a threat (in Finland, unlawful threat, Criminal Code 25:7); Lidia decides, nothing is reported automatically. If you are in crisis, call your local emergency number (112 in the EU).
Your data in the chat
- What is kept: your messages, the assistant's replies, the time, a session id, a pseudonymised code made from your network address (not the address itself), and, if you send the contact form, your name, email, phone and company if given, the version of the checkbox text and the time you sent it. Email addresses, phone numbers in common formats and Finnish personal identity codes typed into chat messages are always blanked out in what we store.
- Where: on our own server in the EU (Germany).
- How replies are generated: our server sends your messages directly to Anthropic (USA), which provides the Claude model, through its API under Anthropic's Commercial Terms and Data Processing Addendum. No other AI provider or routing service is involved. What you type in the chat is sent to Anthropic to write the reply. Before any text is sent, our system replaces email addresses, phone numbers in common international and Finnish formats, Finnish personal identity codes, recognisable card numbers, IBAN account numbers, passwords marked as such and access keys with placeholders such as [email]; they are not restored afterwards. Names, street addresses and everything else you write are not replaced and do reach Anthropic. Contact details you give in the contact form under the chat are not sent to Anthropic at all. Anthropic deletes API inputs and outputs automatically within 30 days at the latest (longer only to enforce its Usage Policy or where the law requires) and under its Commercial Terms it may not train its models on them. The contracting party is Anthropic Ireland, Limited. If Anthropic is not available, the assistant does not use AI and offers the enquiry form or a free call instead.
- How long: 90 days, then deleted. If the chat turns into an enquiry, it is kept with the enquiry (24 months from the enquiry if no project follows).
- Please do not share health data, bank or card numbers, passwords or other sensitive data in the chat.
- Your rights and the full details: Privacy Policy.
Storage on your device
When you start the chat, your browser keeps a session id until you close the tab, so the conversation continues across pages. Nothing is stored before you start it. See Cookies.
Why we run it
It is also a working example of what we set up for clients: an assistant that answers routine questions at once and hands the rest to a person.
Last updated: 22 October 2026. Notice version: ai-notice-2026-10-v5.