Sample AI roadmap
A written plan for a fictional 32-person cleaning company, labelled as a sample.
Blog: AI and automation a small team can put to work
Practical notes for owners of businesses with 10-100 people. Each one answers one question, with sources and the date it was checked.
Start with the sample if you want to see how I work: a written AI plan made for a fictional company. The articles below it are free to read, with no sign-up and no email wall. Each one ends with the service it relates to, in case you want help applying it.
Sample of my work
All articles
Enquiries, CRM and customer support
AI Email Replies for Customer Service: Drafts You Approve
How to set up AI email replies for customer service so AI drafts the answer and a person sends it: which emails to start with, rules, and risks.
CRM Setup Checklist: Steps, Decisions and Costs
A CRM setup checklist for a 10-100 person business: what to decide before setup, the steps in order, what to test, and what drives the cost.
Lead Follow-Up Automation That Does Not Annoy People
How to build a lead follow-up system for a small business: instant confirmation, a task for a person, useful follow-ups, clear stop rules and consent.
Speed to Lead: How Fast to Answer an Enquiry, and How
Speed to lead for a small business: what the often-quoted studies measured, a realistic response target, and how to make the first reply automatic.
Getting started with AI
AI Agents for Small Businesses: Where to Keep a Person
What AI agents for small businesses do, where they help (enquiries, follow-ups, reports), where they go wrong, and where a person must say yes.
How to Implement AI in a Small Business: a 30-Day Plan
A 30-day plan to implement AI in a small business: measure first, pick one process, set rules for data, test with your team, then decide on numbers.
What Does an AI Consultant Do, and When You Don't Need One
What an AI consultant does for a 10-100 person business, what you should get at the end, and five situations where you do not need one at all.
What AI and automation cost
AI Consultant Costs: Fixed Prices, Hourly Billing and Scope
What an AI consultant costs: hourly, fixed-price and retainer models, what drives the price, what to get in writing, and our own published prices.
n8n Pricing for a Small Business: Plans, Limits, Real Costs
n8n pricing from the official page, checked 18 October 2026: Starter, Pro, Business, Enterprise and the free self-hosted edition, and which one fits.
Inside our own system
A sample AI roadmap: what you get after a consultation
A written plan for a fictional 32-person cleaning company, labelled as a sample: how each task is described, what it saves, what it needs and what it risks.
AI in the team: training, rules, safety
AI Acceptable Use Policy: a Short Template for Your Team
A one-page AI acceptable use policy template for a small business: approved tools, data that never goes in, human checks, ownership. Not legal advice.
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