Every new enquiry captured, acknowledged and followed up
Enquiries from your website, email, messenger and phone go into one CRM, with an automatic acknowledgement and a task for your team.
Full system from €3,000, or start with one setup from €800. + VAT where applicable.
Calls are in English or Finnish
Opens Cal.com (USA) in a new tab.
30 minutes on video. Afterwards you get a short written outline with up to three tasks worth starting with. No payment, no obligation.
Where do enquiries get lost today?
Usually in the gaps between channels. A form comes in through the website on Friday evening, an email arrives on Saturday, and a call is missed on Monday morning while everyone is busy. Someone answers the email, the form waits in an inbox nobody checks, and the caller has already found another supplier. Nobody did anything wrong; there was just no system catching all three and putting them in front of a person.
What does the lead system do?
The CRM is your customer database: one list of everyone who has contacted you, with what they asked and what happened next.
What the full lead system includes
- Enquiries from your website, email or messenger are added to your customer database (CRM).
- Each enquiry gets an automatic acknowledgement and becomes a task for your team.
- A missed call gets a text back.
- Agreed follow-up messages are sent automatically.
- After hours, an assistant that says it is an assistant takes the details and tells the customer when you will call back.
How will I know it works?
Before work starts, we agree an acceptance check in writing. At handover, we run test enquiries through the agreed channels and check the CRM records, acknowledgements and tasks together.
What does it need to run?
A few things depend on your setup, and the quote names all of them before you agree.
Requirements and limits
- A cloud phone line, so that a missed call can get a text back.
- API access to your CRM and website form, or a CRM I set up for you.
- Call tracking, if you want to know which ad or page a call came from.
- Your customers' consent for follow-up messages.
- Subscriptions on your own accounts, with the expected monthly cost named in the quote.
When you don't need this
- You get a few enquiries a week and one person answers them all. A shared inbox and a reminder are enough.
- Nobody owns replying to enquiries yet. Decide who does first; the setup comes second.
- Your current tools can already do this with a setting. Then I'll point you to it on the call.
How much does the lead system cost?
Recommended: the full system from €3,000. It covers every channel above, the after-hours assistant and the follow-ups.
Or start with one setup from €800, for example website enquiries into your CRM with an automatic reply.
Launch pricing: 30% off, 20 places30% off the listed prices for projects agreed by 31 December 2026. I take on 20 projects at this price; work can continue into January. Applies to setups, full systems, connections and team setup - not to the free call, the paid consultation or ongoing support.
Prices exclude VAT · How payment works
Questions about the lead system
How does missed call text back work?
When a call to your business line is not answered, the phone system sends the caller a short text, for example that you saw the call and will ring back, with a link to leave details. It needs a cloud phone line; the call and the text also show up in your CRM.
Is missed call text back legal?
Texts and follow-ups go only to people who have agreed to receive them, and we write that into the scope. The exact rules depend on your country, so check them with your adviser; I do not give legal advice.
How much does it cost to set up a CRM?
With me, one setup starts at €800, for example website enquiries into your CRM with an automatic reply, and the full lead system starts at €3,000, + VAT where applicable. The CRM subscription is separate and stays on your account.
What does CRM setup mean?
Choosing or adapting the customer database, deciding which fields and stages you need, connecting your channels to it, and setting up the acknowledgements and tasks, so that every enquiry has an owner and a next step.
Will an assistant annoy my customers?
It says it is an assistant, takes the details and tells the customer when you will call back. The conversation with a person still happens; it just does not start from zero.
See which enquiries you are losing: free 30-minute call
Calls are in English or Finnish
Opens Cal.com (USA) in a new tab.
30 minutes on video. Afterwards you get a short written outline with up to three tasks worth starting with. No payment, no obligation.