Consultation Terms - Elivance
These terms apply to the paid consultation. Our Terms of Service apply to everything these terms do not cover.
1. Who provides it
Elivance Tmi, a Finnish sole trader business of Lidia Sorokina, business ID 2503638-4, Lappeenranta, Finland, lidia@elivance.eu. See Company information.
2. Who can order and when the contract is formed
The consultation is for businesses only. When you choose a time, you confirm that you order for your business and give your company name and country, and your VAT ID if your business is in the EU outside Finland.
The consultation is a separate contract. It is formed when you have chosen a time, confirmed both checkboxes at checkout and your payment is confirmed. Our scheduling and payment providers keep your answers to both checkboxes, the time and the payment reference with the booking.
3. What you get
3.1 A 45-minute video call with Lidia Sorokina about one area of your business: sales and enquiries, customer support, systems and data, or AI in your team.
3.2 A written plan for that area, sent by email within 24 hours after the call, and a quote for the project if you want one.
3.3 The consultation is advice. It does not include setting anything up. Setups and systems are agreed in a separate written scope and quote.
3.4 The free 30-minute intro call is a different, free service. It creates no obligation for either side.
4. Price and payment
4.1 The consultation costs €250 excluding VAT (see Terms of Service, section 5). Companies in Finland pay €313.75 including VAT 25.5% through the Finland link. Companies in other EU countries with a valid VAT number pay €250 under the reverse charge, and companies outside the EU pay €250 without Finnish VAT. All prices are in euros.
4.2 You pay in full when you choose a time. Scheduling and payment run through Cal.com and our payment provider Stripe. We do not see or store your card details.
4.3 You receive a payment receipt at once and an invoice by email after payment. The invoice states the VAT treatment: Finnish VAT 25.5%, reverse charge, or a supply of services outside the EU. Please give your company's billing address, country and VAT number when you choose a time.
4.4 Launch pricing (30% off) does not apply to the consultation.
5. Credit toward a project
If you accept a quote for a project of €1,000 or more within 30 days after the consultation, we deduct the consultation price you paid, excluding VAT (€250, or $250 / £250 for a quote in that currency), from that project's price. The €1,000 threshold is the project price excluding VAT, after the launch discount. The order is: listed price, then launch discount, then the credit, then VAT on the result. The credit is used once, cannot be paid out and does not apply to support plans or to quotes accepted later.
6. Rescheduling and cancellation by you
6.1 You can reschedule free of charge once, up to 24 hours before the start, using the link in your confirmation email.
6.2 If you cancel at least 24 hours before the start, we refund the full amount, including VAT.
6.3 If you cancel later, there is no refund, but you may move the call once to a new time within 30 days.
6.4 Late arrival: if you are more than 15 minutes late, the session counts as held and is not refunded.
7. Rescheduling and cancellation by us
If Lidia cancels or moves the call, or the call fails because of a technical problem on our side, the same rule applies: you choose either a new time free of charge or a full refund, including VAT.
8. Refunds
8.1 Refunds go back to the original payment method within 14 days, in full, including VAT; we do not deduct payment fees. For a refunded invoice we issue a credit note.
8.2 There is no separate satisfaction guarantee; if something in the plan is unclear, ask within 7 days and we answer in writing.
9. Your part
Give accurate information. Do not share on the call personal data of other people, health or financial account data, or other parties' secrets unless it is needed and lawful. You decide which recommendations to carry out.
10. AI notes on the call
Calls are held with an AI note-taking assistant (Fireflies) present. It records and transcribes the call so that Lidia can write the plan or notes for your work. This is a condition of the call, stated before you book or pay. It is based on legitimate interest and the contract (GDPR Article 6(1)(f) and (b)), not on consent. If you do not accept it, the call is not booked, or the normal cancellation rule applies; there is no special refund. Recordings and transcripts are kept for up to 12 months. Please tell anyone who joins from your side. Details: Privacy Policy.
11. Confidentiality, liability, law
What you tell us about your business is confidential. We do not promise specific business results. Each party's total liability for all claims under a contract, including claims about personal data, is limited to the price of that contract. For a support plan without a fixed total, the price is the fees paid under it. This limit does not apply to the customer's duty to pay the fees, to intent or gross negligence, or to liability that cannot be limited by law. For the consultation, the price of the contract is the consultation price. Finnish law applies. Details: Terms of Service, sections 11, 14 and 19.