Customer messages in one place, complaints tracked to the end
Each message gets an owner and a reply time. AI drafts answers to common questions, and your team checks and sends them.
Full support setup from €2,000, or one setup from €800. + VAT where applicable.
Calls are in English or Finnish
Opens Cal.com (USA) in a new tab.
30 minutes on video. Afterwards you get a short written outline with up to three tasks worth starting with. No payment, no obligation.
Why do replies get slow?
Because messages arrive in five places and belong to nobody. A question sits in the shared inbox, a complaint comes in by chat, a return request turns up in a direct message, and each person assumes someone else has it. Meanwhile the same ten questions get answered by hand every week.
What does the support setup do?
What the full support setup includes
- Messages from your agreed channels arrive in one place, each with a reply time and a person responsible.
- Complaints and returns are tracked from the first message to resolution.
- The reasons behind complaints are collected, so you can fix the cause.
- AI drafts replies to common questions; your team checks and sends them.
What happens to each customer message?
The message lands in one place, with a person responsible and a reply time.
AI drafts a reply from your approved answers and flags questions they don't cover.
A person on your team checks the draft, edits it and sends it.
Will AI ever write to my customers on its own?
AI drafts replies; your team checks and sends them. Any automatic sending needs a separately agreed scope and acceptance check.
When you don't need this
- Customer messages are few and one person handles them well.
- Your standard answers aren't written down and nobody has an hour to write them. AI drafts from those answers, so they come first.
- Your helpdesk already drafts replies with AI and your team uses it.
How much does the support setup cost?
Recommended: the full support setup from €2,000.
Or start with one setup from €800, for example a complaints and returns form with status updates.
Launch pricing: 30% off, 20 places30% off the listed prices for projects agreed by 31 December 2026. I take on 20 projects at this price; work can continue into January. Applies to setups, full systems, connections and team setup - not to the free call, the paid consultation or ongoing support.
Prices exclude VAT · How payment works
Questions about support automation
What is customer service automation?
Letting software do the sorting and routine parts of support: collecting messages in one place, assigning them, tracking deadlines, sending status updates and drafting answers, so your team spends its time on the replies that need a person.
How do I use AI to automate customer service safely?
Start with drafts, not automatic replies. Give the AI only your published information and approved answers, let a person check and send, and widen what it does only when the drafts are reliably right.
Which software do I need for complaints and returns?
Often the helpdesk or CRM you already have can do it once it is set up properly. If not, I suggest a tool in the quote, and the subscription runs on your account.
Talk through your support inbox on a free call
Calls are in English or Finnish
Opens Cal.com (USA) in a new tab.
30 minutes on video. Afterwards you get a short written outline with up to three tasks worth starting with. No payment, no obligation.