AI Email Replies for Customer Service: Drafts You Approve
How to set up AI email replies for customer service so AI drafts the answer and a person sends it: which emails to start with, rules, and risks.
Enquiries, CRM and customer support
Every enquiry and every customer message should land in one place, get a person responsible and a reply time, and be recorded in your customer database (CRM). Automation sends the acknowledgement, the reminders and the agreed follow-ups. AI drafts answers to common questions, and your team checks and sends them.
The articles in this section show how to set that up in a business of 10-100 people. Start with speed to lead if enquiries wait too long for a first reply, with the CRM setup checklist if you have no single list of customers yet, with lead follow-up automation if enquiries go quiet after the first answer, and with AI email replies if your team answers the same questions by hand every week.
If you want this set up for you: the lead system is from €3,000 for the full system, or from €800 for one setup. The support setup is from €2,000 for the full setup, or from €800 for one setup. + VAT where applicable.
CRM Setup Checklist: Steps, Decisions and Costs
A CRM setup checklist for a 10-100 person business: what to decide before setup, the steps in order, what to test, and what drives the cost.
Lead Follow-Up Automation That Does Not Annoy People
How to build a lead follow-up system for a small business: instant confirmation, a task for a person, useful follow-ups, clear stop rules and consent.
Speed to Lead: How Fast to Answer an Enquiry, and How
Speed to lead for a small business: what the often-quoted studies measured, a realistic response target, and how to make the first reply automatic.